By email:
CustomerService@themosaicway.com
By standard mail:
Higley Enterprises
PO Box 142
Wernersville, PA 19565
By phone:
610-750-5923
Store Hours: Mon-Fri, 9 am-5 pm
customerservice@themosaicway.com
Shipping Information:
Shipping Rates -
Shipping Rates are based on weight, destination, and shipping method. For orders up to 15 pounds, Priority Mail will most likely be the cheapest shipping method, only $5 or $9, depending on weight. For orders over 15 pounds, UPS Ground is often more economical. You will be able to see the cost of various shipping methods before checking out.
Shipping time -
The Mosaic Way strives to ship your order as soon as possible. Most orders are turned around in less than two business days. Your chosen method of shipping will determine when you will receive your order. Priority Mail takes 2-3 days in transit; UPS Ground can take from 3 days (East Coast addresses) to 7 days (West Coast addresses). UPS 3-day, 2nd Day, and Next Day services are also available. Please note that these times refer to package-time-in-transit, and not the number of days between order date and package arrival.
Refund, Returns and Cancellation Policies:
We are happy to receive your exchanges or returns of unopened merchandise, and will replace any defective merchandise.